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By Anne Holland, Founder
The
heads of Sequoia Capital gave a CEO-only presentation on Oct. 7 that I
can describe only as the ‘PowerPoint of doom’. The cover slide even had
a tombstone on it.
Last week, private equity firms (e.g.,
Benchmark Capital) and other major investors (e.g., Ron Conway)
followed suit, sending a flurry of doom-laden advisory emails to
hundreds of CEOs.
Even if your company is not dependent on
venture funding or on the stock market, the fallout will probably
affect you. Nothing spreads faster than fear.
Unfortunately,
aside from the direct marketing industry, typical CEOs have a knee-jerk
reaction when they’re scared. They slash marketing.
The good
news, according to CEOs who attended Sequoia's presentation, is that
the firm touted marketing as absolutely critical to *surviving* this
recession and even coming out stronger on the other end. Sequoia's
critical action items to beat the recession reportedly included: -> Nail your sales and marketing positioning so it's as customer-driven and high-impact as possible. -> Go on the offensive against the competition. They're in pain, too, and it's easier to beat them when they're down. -> Ramp up PR and marketing communications aggressively. -> Improve measurements company-wide so you know what to cut and what to invest more in.
My
advice? The most important action you can take to save your department
right now is to assume control. Instead of waiting for your CEO to tell
you how big the cuts need to be, be proactive. Show that you are a
leader who can be counted on in the tough times ahead. Your marketing
plan for fourth quarter should include:
1. Capital preservation Even
if you're budgeted to spend money, find ways to hoard it. Show the CEO
where you can cut costs and control spending, especially by bargaining
with vendors and media. Do what you can to preserve headcount, although
you may end up outsourcing some positions. Recessionary marketing
tactics are usually staff-power intensive.
2. Measurement You
desperately need more data that ties marketing activity to the bottom
line. You need to know what to cut and what to increase. In B2B, lead
qualification and scoring is now your top priority. In consumer
marketing, devise better ways to measure the campaigns and tactics
that: - cost the most overall (e.g., video ads) - can be done on a shoestring using staff time instead of outside vendors (e.g., word-of-mouth campaigns)
3. PR Research Build
an in-house list of every possible media outlet, especially
non-traditional ones, such as Facebook groups, email newsletters
published by related brands, and the blogosphere. Keep notes on each
one's predilections and PR possibilities.
4. Market Research You
don't have the ad dollars to throw new creative against the wall and
see what sticks. Base creative decisions on targeted research including
internal site search terms (i.e., terms people use when they visit your
site), surveys of your opt-in email list, A/B offer tests on PPC
search, etc.
Also, consider using low-cost webinar formats to
conduct focus groups. It's not perfect, but it's a lot cheaper than
flying around and renting facilities. Just make sure that a true
research expert devises the questions and analyzes the results. In
short, invest in smart people instead of costly campaigns.
During
the bust of 2001, I used to think of marketers as 'Buffy the Vampire
Slayers'. Other departments may think that we are dumb cheerleaders,
but we are often the only ones who can save the victim. It's time to
get your Buffy on!